Requesting a purchase review
If a purchase was incorrect, unauthorized, duplicated or did not provide the purchased access or credits, contact support@watermarkremovervideo.com promptly. Include your account email, order reference, purchase date, amount and reason; never send full card details. We verify the specific payment and its usage before deciding. Eligibility depends on the facts, the checkout terms for that purchase and applicable legal rights. A balance funded by another purchase does not prove that the disputed purchase was unused.
Delivered results & task credits
A correctly delivered result uses the quoted credits. Dissatisfaction with an aesthetic result or a change of plans does not automatically qualify for a cash refund or free processing. For a missing, unreadable or incorrectly formatted file, supply the task reference so we can review delivery and the charge. Confirmed technical failure may release task credits once. Uncertain tasks must be reconciled first. A credit release does not approve a cash refund. Promotional credits were not purchased and have no cash refund value.
Subscription cancellation
Request cancellation from your account and check confirmation to stop future renewal. Cancellation alone does not refund earlier payments. Renewal charges can be submitted for individual review using the order and subscription references. A refund and a request to stop renewal are separate actions; verify both when both are requested.
Your accountApproved refunds
Approved cash refunds are processed through Waffo, normally to the original payment method where supported. Provider and bank timing varies; contact support for the verified status. A confirmed refund adjusts the credits and access funded by that payment; already spent credits do not become spendable again. Partial refunds require individual review and are not automatically calculated from unused subscription days. The affected credit batch may remain restricted while reconciliation is incomplete. Do not infer refund completion from a browser redirect or an unconfirmed request.
Your rights & contact
This policy does not exclude rights that cannot be waived under applicable law or applicable payment-provider terms. Read the terms shown at checkout together with this policy. No fixed refund period or automatic approval is promised here.
Contact support