Operator & contact
WatermarkRemoverVideo is operated by Allen. Allen is the operator contact responsible for personal information handled by this service. For account, billing or privacy questions, contact support@watermarkremovervideo.com.
Account information
Google sign-in supplies your account identifier, email address, name and profile picture. We use these details and account, session and security records to provide your account. Google handles your Google credentials. We also keep task status, credit history, order references and support requests needed to deliver and recover processing, account for credits and investigate problems.
Videos & processing providers
Selecting a video while signed out creates a local preview and credit estimate without uploading it. After sign-in, the video is sent to our server to confirm its duration and quote. Continuing to sign in or view pricing temporarily stores the selected file in this browser so it can be restored once on return. That local handoff becomes unavailable after 30 minutes; expired entries are removed when a video is saved or the handoff is retrieved. Clearing browser site data also removes it. Starting processing uploads the input to private Cloudflare R2 storage and sends the required media to WaveSpeed for watermark, text or logo removal, or Bria background removal. Background processing requests transparent WebM VP9 output and preservation of original audio. Results depend on the source and must be reviewed. Our hosting and storage use Cloudflare; account and payment records use Neon. These providers process the information needed for their services under their own terms and may process it outside your country.
Private files & retention
Uploaded inputs and results require the signed-in owner account. Providers receive the media access needed to perform your request. The examples on our marketing pages are public. Your media access expires 24 hours after upload; scheduled cleanup removes our input and output objects, with retries if deletion fails. Provider retention follows the relevant provider policy. Task receipts, account, security, order and credit records may remain for service recovery, payment reconciliation, disputes and applicable obligations. Media expiry is not a cash refund or deletion of those records.
Payment information
When checkout is enabled, Waffo processes purchases and receives the buyer, order and checkout information needed for payment. We keep purchase references, confirmed payment events and credit records. Do not send full payment-card details in support messages. Payment-provider retention and processing may differ from ours.
Cookies & optional analytics
Session cookies support sign-in. Optional Google Analytics is loaded only when a property is configured and you choose “Allow analytics.” Your choice is saved in this browser and can be changed through “Privacy choices” in the footer. Analytics may receive page, browser and interaction information. Declining it does not prevent use of the service. Hosting providers may retain technical request information needed to serve and protect the website.
Your choices & data requests
Contact support@watermarkremovervideo.com to request access, correction, deletion or a copy of your information, or to report a privacy concern. Where applicable, you may also request restriction, object to processing or complain to a competent authority. We may verify your identity, explain records that must be retained and respond within applicable legal deadlines. Withdrawing consent applies to future processing. Security measures reduce risk but cannot guarantee absolute security.
Contact support